Customer Service

MyExpatShop is committed to delivering quality service, especially when you need our assistance.

Just send a mail to support@myexpatshop, or call us at +41 (0)22 301 11 51.

Our postal address is MyExpatshop, 16 Chemin du Foron, CH-1226 Thonex.

If you have a query for MyExpatShop, please use the email address above as far as possible.

Customer service is important to MyExpatShop. We understand that meeting customer expectations and providing customer satisfaction often requires our services both during and after a purchase. To ensure that, we provide both telephone and email support and as much information as possible on questions concerning orders, payments, shipping and returns, etc., via the links which are at the bottom of every page on our site.

There is also an FAQ page. If you don't find the answer to your query, please send us an email at support@myexpatshop.com

GDPR

MyExpatShop does not, and never has, transmited, in any form and to any entity, any of the client information it's systems register in the pursuance of providing an ecommerce service.
We collect only the information necessary to process your orders.
We do not collect any financial information.

If you wish us to delete all data that you have provided when you registered with us, please send an email to support@myexpatshop.com and we will do so immediately.

In the past, we have offered to help clients in the exceptional case that they have a complaint about a product. We previously did this by passing their complaint back to the manufacturer. 

Because of GDPR, we are not allowed to offer this service.

If you have a complaint about a product, you must contact the manufacturer yourself. This means that you, and only you, will decide what information you divulge.

If you have trouble finding the contact details of the manufacturer, we will of course help.