Terms and Conditions

Terms and Conditions

Please read these conditions carefully before ordering goods from the website of MyExpatShop.com. By using the website to place an order, you accept to be bound by the Terms & Conditions of this agreement.

General
The client’s statutory rights are in no way affected by these Terms & Conditions.

We shall be excluded from any liability of any kind due to any cause which is beyond our reasonable control. This includes, but is not limited to, acts of God, national acts, industrial action, war, explosions, information system failures including telecommunications, floods, fires and failure of third parties such as delivery services. Should any part of this agreement be found to be void or unenforceable, the remainder of the agreement will remain valid.

We may change the Terms & Conditions at anytime and it is the client’s responsibility to check what alterations have been made. Continuing to use our site after any changes will constitute the client’s acceptance of the changes. Any part of this site, including part or all of the content, may be suspended, changed or terminated at our complete discretion.

Links provided on our website may lead to other sites. However, we cannot be held responsible for any aspect of these sites insofar as myexpatshop.com has no control over them or their contents. It is perfectly conceivable that myexpatshop does not endorse part or all of the contents of linked sites.

Orders
Your order will be confirmed to you by email. Our mail will include the name and delivery address as well as the cost of the order in terms of goods to be shipped and delivery costs (except Fresh Products). All weights, volumes, etc., published on our site are obtained from our suppliers and are, we believe, correct. The shipping weight allows for packaging and shipping materials plus the weight of the product(s) to be shipped.

We believe that the prices on our website were correct at the time of loading and we do our utmost to keep our prices fully current. However, we cannot be held responsible if errors occur and will inform you if any such error is found in your order. At that time we will give you the choice of accepting the corrected price information or cancelling your order. In the latter case, we will of course offer a full refund if money has already been paid

Payments
All details regarding payments are included on our "Making Payments" page

Financial Information

Please be aware that, in the interests of privacy and confidentiality, we do not store any credit card details. In fact, we never ask for, receive or have access to any such details.

Order Completion
Should we, for whatever reason, find ourselves in a position such that we cannot complete your order, we will contact you (please make sure you provide valid, current information when placing your order), to discuss either an alternative product or cancelling all or part of the order. In the latter case, we will offer a refund of any balance. Proceeding through the electronic checkout of the site implies acceptance of the delivery cost proposed by our system.

Discounts
We often make special offers which all our clients have access to. Additionally, we may make an agreement with a group that will allow them, using an access code, to benefit from other offers. If you represent a group or entity which you feel may be eligible to apply for a discount, please use the contact form and we will answer you as soon as possible.

Taxes / Duties
Myexpatshop.com provides a proximity service and, as such, presently ships only within Switzerland. Goods are shipped by us from within Switzerland so all import duty and local taxes have already been paid.

Limitation of Liability and Risk
We will not be held directly or indirectly responsible for any damage, loss or injury which occur due to the use of our services or this agreement. Upon delivery to, or collection by the carrier, all risk passes to the customer therefore we cannot accept responsibility for any loss or damaged during transport.

Cancelling an order is not normally possible once it has been placed using the website and in no circumstances if the order is already more than two days old. In exceptional circumstances, at our complete discretion and if the request is received before shipment of the order, we will endeavour to cancel your order and refund you in full. We may claim out of pocket expenses if any have been incurred.

It is not possible to guarantee 100% availability of our website. Consequently, any loss of any nature due to this phenomenon will not be our responsibility. Although we endeavour at all times to provide a safe website and system, we cannot be immune to the modern day pirates, more commonly called hackers. Therefore any loss or damage caused involuntarily by system crashes, errors, virus, worms, etc., on our website or in our e-mail system, shall not be our responsibility, and no compensation shall be offered. Using our website implies that you agree to the terms and conditions contained herein.

MyExpatShop.com accepts no responsibility if minors place orders in the name of parents or guardians as we are unable to differentiate when the information provided for payment is correct. We reserve the right to cancel any order. Should we do so, we will offer a complete refund relative to that order. We will not offer compensation for any reason. We are subject to and will abide by the laws of Switzerland. In no case shall a claim against MyExpatShop.com, its managers, directors or representatives, exceed the total cost of an order.

Copyright and Trademarks
The contents of the myexpatshop.com website including its name, its texts and its logos as well as all its graphics remain the property of myexpatshop.com. All other names and logos remain the property of their respective owners. Unless prior agreement has been obtained, reproduction of any material included on our website is not allowed.

MyExpatShop
66 Chemin Frank Thomas
1223 Cologny
Switzerland
Telephone: 022 301 11 51 or 076 342 58 62