Shipping and Returns

Shipping and Returns

Shipping
We take the utmost care with the process of packaging and shipping to ensure that your order leaves our premises in perfect condition. The process includes checking that the products are not damaged or have not been previously opened.

Shipping Prices
We normally ship all orders within Switzerland, except wholesale, using standard the Swiss postal service economy post. This is the most cost effective and your order will normally arrive just two business days after dispatch. For fresh produce such as cheese, we will always use the Priority, next day delivery service. Postage and packing costs range from CHF 9 depending on the weight and are the charges levied by the Swiss Postal service.

The Swiss Post system accepts packages and charges for them according to weight. The Post uses the following weight categories:

0 to 2 kg
2 kg to 5 kg
5 kg to 10 kg
10 kg to 20 kg
20 kg to 25 kg

Important: Although 30kgs is the limit set by the Swiss postal system for a single package, our experience is that packages of this weight often arrive damaged and we therefore split packages into two as of 25Kg. Our system will automatically add the cost of a second package in line with the Swiss postal system descibed above.

Delivery Times
As far as possible, we will fill orders from stock so shipping times are normally 3 to 5 working days (except for the Christmas period when shipping may take a little longer).

Please be aware that the winter period is a time when weather conditions may delay planned deliveries of stock which can in turn affect our shipping times. If our stock situation does not allow us to fill the order completely, we will contact you as soon as possible to let you know when the missing items will be received by us. The pre-Christmas period, November onwards, sees a dramatic increase in volume and we do our best to ship within the shortest timeframe possible.  We appreciate your patience during this very busy period and invite you to contact us if you have any issues. Just send an e-mail to Jellybaby and she'll get right back to you.

Damaged Goods
Our policy is to abide by the established transport principles of both the Swiss postal services as well as other major carriers. Should your goods be damaged during transit you should notify your local post office, or the courier that delivered your package, and let them assess the package for you. The packages that leave our depot are in perfect condition. If there is any sign of damage to the package when you receive it, you should immediately bring this to the attention of the person passing the package to you and, if possible, have it noted that you accept the package under reserve. MyExpatShop cannot accept any responsibility for handling damage during transport and this must be reported and taken up with the company responsible for the transport within their rules which are normally that you report any damage at reception or at latest within 24 hours. After that time, carriers will not accept any claims and will consider the order satisfactorily received.

Other Product Issues
If you are not satisfied with the supplied products for any other reason, you must contact us as soon as possible after delivery. As soon as possible implies with 24 hours but we will allow up to 48 hours if there is good cause. You must also provide details of the problem or problems so that we can take the appropriate action. We shall make every effort to correct the situation and to rectify any reasonable complaint.

Returns
Should you need to return your order, you must first obtain a return reference number by sending an e-mail to Jellybaby who will send you the reference number for your return. You can then return the package with the contents in the same condition that they arrived. The cost of returning the package shall be borne by the buyer. A refund of the order will be processed as soon as the order is returned and has been checked by us. Return reference numbers are valid for 14 days. If the package is not received by us within this time limit we will not offer a refund. We cannot accept the return of goods that have been opened or otherwise tampered with. For our wholesale customers, simply contact the commercial represenative that you normally deal with either by phone or by e-mail.

MyExpatShop
66 Chmin Frank Thomas
1223 Cologny
Switzerland
Telephone: 022 301 11 51 or 076 342 58 62